FAQ | USA Printing & Graphics
Orders
How long is order history kept?
Order history is kept for up to 7 years on our website.
How do I check the status of my order?
Registered customers can view information about a particular order by logging in and clicking ‘Order Tracking’ under the Account icon, then clicking on the order number. Orders can also be located by searching by order number or date range. Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order. After accessing the order, you can click the tracking number to track the delivery.
How can I order with a gift card without it asking me for credit card information?
A credit card is required even if the total order amount is covered by the gift/reward card(s). The credit card acts as a secondary payment method that will only be used if the gift card(s) is declined.
Can I place an order with a purchase order?
To provide payment with a purchase order you would need a contract business account set up with USA Printings that allows for account billing.
For more information regarding setting up a business account with USA Printings, please visit: sales@printinginvisalia.com
What method of payment is accepted for online orders?
These are the payment options for online ordering:
- Credit Card (Visa,Mastercard,American Express,Discover)
- PayPal
- USA Printings credit card
- Masterpass
How do I get a copy of my online receipt?
If you are a registered user, you may log in and click on “Order Tracking” under the Account icon, to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and phone number or the account number used at the time of purchase. Please call 1 (559) 732-9700 for additional assistance.
How do I cancel an order?
We begin to process your order as soon as you click, “Place Your Order” on our “Review & Place Your Order” page. After we start processing your order, it may be possible to cancel it before it moves to the status of “In the Warehouse.” At that time, it no longer can be canceled. If you decide that you no longer want to receive the order and it is too late to cancel it, you can simply refuse the order upon delivery or return any unwanted items. Please see USA Printings Return Policy for associated guidelines.
To cancel your order during the order process:
- Sign in to your account
- Go to Order Tracking, under the Account icon
- Click the order number to see the order details.
- If it is possible to cancel your order, a “Cancel” button will be displayed on the Order Details page. If the “Cancel” button does not appear, it means that the order cannot be canceled and it will need to be refused at the time of delivery.
How do I cancel an order?
We begin to process your order as soon as you click, “Place Your Order” on our “Review & Place Your Order” page. After we start processing your order, it may be possible to cancel it before it moves to the status of “In the Warehouse.” At that time, it no longer can be canceled. If you decide that you no longer want to receive the order and it is too late to cancel it, you can simply refuse the order upon delivery or return any unwanted items. Please see USA Printings Return Policy for associated guidelines.
To cancel your order during the order process:
- Sign in to your account
- Go to Order Tracking, under the Account icon
- Click the order number to see the order details.
- If it is possible to cancel your order, a “Cancel” button will be displayed on the Order Details page. If the “Cancel” button does not appear, it means that the order cannot be canceled and it will need to be refused at the time of delivery.
Returns, Refunds & Exchanges
Can items ordered online be returned/exchanged at a local store?
Catalog and Web Purchases may be returned/exchanged in accordance with our return policy in any store or by contacting 1 (559) 732-9700, unless they are non-refundable items as described below.
How do I check on my rebate?
Your rebate information can be located and tracked by using the Mail-in Savings Center, which is located on the footer of our online home page.
When will the refund appear in my bank account?
Refunds generally appear within 3-5 business days. The timeframe is dependent on the issuing institution not on USA Printings.
I lost my receipt and I need a copy of it how do I do this?
Please call 1 (559) 732-9700 option 3, to speak to a representative to obtain a copy of your USA Printings store receipt.
How will my refund be tendered?
If you paid with cash or a check written more than 10 days ,we’ll issue your refund in cash.
If you paid with a check less than 10 days ago or with an USA Printings Gift Card your refund will be issued on an USA Printings Merchandise Card.
If you paid with a credit or debit card, your refund will be issued to the same card that was used at the time of purchase.
How long does it take to get my rebate?
Please allow 90 days for your rebate to be processed.
What happens if I don’t have my receipt?
All ink, toner and supplies being returned without an Original Receipt require valid government identification. Items still active in our computer system will be refunded in the form of an USA Printings® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days.
What if I have more than one rebate?
Please send the original UPC for the manufacturer’s rebate. You may send a copy of the original UPC for the USA Printings rebate. Be sure to keep copies for your records.
What happens to my USA Printings Rewards earned if I return the product?
Rewards are not earned on returned merchandise. If you’ve already earned rewards on an item but later return it, adjustments will be made to your account and your Reward Amount may reflect a negative balance.
How will I be refunded?
Refund is issued according to payment method. Refer to following link (mid page) for details: https://printinginvisalia.com/
Coupons & Giftcards
Can an in-store only coupon be used at the time of pickup for an in-store pickup order?
Since the transaction is completed online prior to picking up the merchandise, the store cannot apply a coupon to the order.
Why was my coupon applied to multiple items on my order?
Our system applies a coupon a couple of different ways. If a coupon is geared to a specific item, the total amount of the coupon will be deducted at checkout. If the coupon is a dollar off coupon or a percentage off coupon, the system will apply it to all the items within your order for the value of the coupon proportionally.
Can I use a coupon on a sale item?
The terms and conditions of the coupon will determine if it can be used on a sale item. Please refer to the terms and conditions of your coupon for additional information.
How do I use a merchandise certificate to purchase items online?
When you get to the payment screen, there is the option to Redeem a Gift Card or Rewards Certificate. Enter the certificate number there.
How do I apply a coupon on printinginvisalia.com?
There are several places you can add a coupon. It can be added to your cart by clicking on the cart at the top right corner of the page. You can also add a coupon to the Payment page of the checkout process.
How can I find the balance on merchandise card?
Balance can be obtained by visiting https://printinginvisalia.com/ and entering the card number and PIN or by calling our toll free number anytime: 1 (559) 732-9700.
Products & Services
How can I get an USA Printings catalog by mail?
It’s simple. Just go to the ‘Customer Service” footer on our website, and select: Request a Catalog.
How do I submit a review for a product I purchased on printinginvisalia.com site?
By clicking the ‘Review This Product’ buttons on the product page, you can submit your own review. You may also access the “Review This Product” link in your order summary when viewing recently purchased items.
Can USA Printings help me ship a package?
Yes USA Printings offer Mailing & Shipping services from FedEx and USPS (U.S. Postal Service®) to national, international, and military base locations. Choose from overnight, express or ground shipping options through FedEx, as well as Priority Mail Service available through USPS.
My Account
How do I create a new account?
Please click the ‘Register’ link at the top of the printinginvisalia.com web site. After filling in the required fields on the next page, simply click the ‘Create Account’ button at the bottom – it’s that easy!
What do I do if I forget my login or password?
If you forget your login info, please click the ‘Forgot your login name/password?’ link on our login page. On that page, please enter your primary telephone number and your login name or your primary email address and we’ll email your login information.
How do I opt in to receive marketing emails?
To opt in, please click here
What are your requirements for setting up a new password?
Password needs to be between 8 and 30 characters long, have at least 1 uppercase letter, have at least 1 lowercase letter and at least 1 number.
How do I make changes to my account such as my phone number, email address or updating or adding a ship to address?
Once logged into your account, go to the first box and click on the blue button that says Edit Contact Information. You can change existing addresses or add a new one after logging in by hovering over ‘My Account’ and clicking ‘Address Book’. The next page lists your existing addresses and allows you to create a new address.
How do you log out? How do I find the Logout button?
Locate and select the “Logout” link(in blue) in the upper right corner of the home page. If you don’t see a “logout” link you probably have autologin enabled. To disengage the autologin feature, click ‘My Account’; then in the first box click on ‘Login Name Password and Security Question’. On the next page enter your old and new password as requested, remove the checkmark for Autologin and click ‘Update’ (to keep your old password simply re-enter it as the new password). Now when you click on the logout button top right of page, you will be logged out and will have to enter your login/password to re-enter the site.
How do you set up a subscription?
Once you’ve selected a product, click “Subscription Delivery”. Select the quantity, frequency and delivery date and then click “Add Subscription to Cart.” After your first subscription order (about 10 days before your next order is placed), you’ll receive an email stating that your order is being shipped.
How do I set up a shopping list?
- Log in to your account.
- Select “Shopping Lists” in the “My Account” section.
- Select the “Get Started” button on the next page.
- Enter a unique name for your list and optional comment and select the “Create New List” button.
You may create as many Shopping Lists as you like by repeating the steps above.
Delivery & Pickup
How can I get free delivery?
We offer free delivery on qualifying orders with a minimum purchase. The minimum purchase required varies and is based upon the geographic location of the delivery. The minimum purchase is calculated after discounts and before taxes are applied. Please click herefor information on delivery areas and restrictionsfor information on delivery areas and restrictions for information on delivery areas and restrictions.
When will my order arrive?
Many items are available for next business-day delivery. We will notify you of your estimated delivery date when you place your order. Delivery dates noted apply to orders placed online or via phone by 3:00 p.m. local time, in most locations, when credit approval and product availability are confirmed by 3:00 p.m. Delivery dates noted apply to orders placed via fax by 1:00 p.m. local time, in most locations. Deliveries are made between 8:00 a.m. and 5:00 p.m., Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. Some items may not be available for next business-day delivery. When applicable, we will note the item with an icon to inform you of the extended delivery time frames. This icon is displayed under the product description on the item page. The estimated delivery date will be provided at checkout.
How does Store Pickup work?
- During checkout, choose Store Pickup and select the USA Printings store most convenient for you. Find A store
- Place your order and wait to receive an ‘Order is Ready For Pickup’ e-mail (This is a separate e-mail from your order confirmation).
- We’ll hold your items at the store for 5 days. If you don’t make it in by then, we’ll cancel the order and refund your method of payment.
- If you cannot pick up your order within 5 days, you may either call your store, or contact customer service at (559) 732-9700
How will I know when my order is ready to pick up?
Approximately 20 minutes after you place your order, you will receive an e-mail that states “Your Order Is Ready For Pick Up”. This e-mail alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this e-mail before proceeding to the store. Orders placed less than 1 hour before store closing time will be available for pickup after the store opens the following day.
*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your ‘Order is Ready For Pickup’ e-mail.
What do I need to bring to pick up my order?
1.Your Store Pickup confirmation e-mail or order number.
2.Valid government issued ID.
For your protection, we will only release the order if the customer name on the confirmation e-mail matches the name on the ID.
How long do I have to pick up my order?
Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.
Can I have someone pick up my order for me?
Absolutely! If you would like someone else other than you to pick up your order, simply use the ‘Family and Friends Pickup!’ option when completing your order online. It’s important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the Pickup e-mail confirmation and valid ID at the time of pick up to confirm they are the designated recipient.
Are there any restrictions?
You should be aware of a few restrictions:
• Only the designated recipient or the individual who placed the order may pick up the order, no exceptions.
• If you do not find your order in the Pickup Station, you will need your store pickup confirmation e-mail or order number and a valid ID.